The patient and family are encouraged to help the facility improve its understanding of the patient’s environment by providing feedback, suggestions, comments and/or complaints regarding the service needs, and expectations.

A complaint or grievance should be registered by contacting the Center and/or a patient advocate at the Ohio Department of Health or Medicare (numbers listed below).

The surgery center will respond in writing with notice of how the grievance has been addressed.

Contacts:

Greater Dayton Surgery Center
 Norbert Mertzman, Executive Director
1625 Delco Park Dr.
Dayton, OH 45420
(937) 535-2200
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Ohio Department of Health
246 North High Street
Columbus, OH 43215
(614) 995-7466
Medicare Beneficiary Ombudsman
1-800-MEDICARE (1-800-633-4227)
http://www.medicare.gov

To contact us, please call: (937) 535-2200