The patient and family are encouraged to help the facility improve its understanding of the patient’s environment by providing feedback, suggestions, comments and/or complaints regarding the service needs, and expectations.
A complaint or grievance should be registered by contacting the Center and/or a patient advocate at the Ohio Department of Health or Medicare (numbers listed below).
The surgery center will respond in writing with notice of how the grievance has been addressed.
Contacts:Greater Dayton Surgery Center
Norbert Mertzman, Executive Director
1625 Delco Park Dr.
Dayton, OH 45420
246 North High Street
Columbus, OH 43215
(614) 995-7466Medicare Beneficiary Ombudsman