The patient and family are encouraged to help the facility improve its understanding of the patient’s environment by providing feedback, suggestions, comments and/or complaints regarding the service, needs, and expectations.
A complaint or grievance should be registered by contacting the Center and/or a patient advocate at the Ohio Department of Health or Medicare (numbers listed below).
The surgery center will respond in writing with notice of how the grievance has been addressed.
Greater Dayton Surgery Center
Todd Evans, Executive Director
1625 Delco Park Dr.
Dayton, OH 45420
Ohio Department of Health Complaint Hotline
246 North High Street
Columbus, OH 43215
Medicare Beneficiary Ombudsman
http://www.medicare.gov (ombudsman link is in the left-hand column)
Office of the Inspector General